Failed claiming stored resources


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    WB Gamer
    Greetings Bakdor,

    I am sorry that you didn't receive the 2.5m wood that you purchased. If you could make sure that you have the latest update of the game. Next. please completely shut down the game and restart your device. If the wood is still not there, please raise a ticket with our Customer Support team through the in-game Settings menu or our website ( You may want to check this post: as it gives details of the different ticket types and their responses e.g. a ticket raised as a "Bug Report" will be used to gather information to fix a bug, but players may not get individual replies.

    If you have any further queries, please respond to this post with your ticket number. I have also moved this post to the Support section for better visibility.

    Thank you for your patience!
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