Opening day rallies glitchy, unable to recall, lost troops

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    WB Gamer

    Hi ThaHemperor,

     

    I have responded to your ticket via email to provide you with some troubleshooting steps.

     

    Thank you!

    -SpectreVortex

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    WB Gamer
    What a joke for a response. Don't bother wasting your money on this game anyone. Complaint sent to Google, bad reviews written, and full refund has been requested. Customer service basically tells you "Sorry, it has to be your connection even though these things only happen with this game, we will close your ticket now." 😂
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    WB Gamer
    The staff are given templated guideline answers to use when replying to the queries which they are unable to resolve. I bet the agent replied with something along the lines of "check your internet connection is steady, refresh the app, clear cache, uninstall and reinstall the app" etc. People spend quite a fair bit of money on this game and it's essentially like gambling, the house is definitely always going to win in this case. They won't help you or give you satisfactory compensation. When people pay for something it should be the consumer's right to receive good customer service and fair compensation. And the company should be grateful for our money. We are afterall keeping this game running for them and making them richer. But they don't give us this respect.
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    WB Gamer
    I feel your frustration and anger.
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    WB Gamer
    For sure! I used to work in customer service, and I know they are using Zendesk which is LITERALLY macroed replies. They rarely write a personalized message. I've never had so many problems with a game before, especially own that I've spent so much on. Other devs were a lot more willing to own up to their mistakes rather than balmer it on us in some way like WB is so keen to do.
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    WB Gamer

    Nothing will happen. They will send you automated reply. if you complain to Google, they will say contact WB and WB will not do anything again.

     

    Been there done that !!

    https://community.wbgames.com/t5/General/Game-suddenly-draining-data/m-p/1856974#M11392

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