Map Freezing on Newest Update

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    WB Gamer
    Hay un error grabe, en algunas zonas del mapa el juego se traba y ya no agarra, ejemplo: harrenhal, por favor solucionen eso.
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    WB Gamer
    El problema es en todo el mapa, no se puede jugar, no traba y tengo que reiniciar el juego, le está pasando a todos
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    WB Gamer
    I have merged your thread here.

    Thanks for letting us know about this bug after updating the game. I will make the team aware of this thread.

    He fusionado tu hilo aquí.

    Gracias por informarnos sobre este error después de actualizar el juego. Haré que el equipo tome conciencia de este hilo.
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    WB Gamer

    I use this game on my android samsung phone and it was working perfectly, however, when I changed my allegiance for the first time it wouldn't let me march and kill creatures/gather food. Im suffering because of it and not sure if the allegiance and march are correlated but super annoyed. I can't receive private messages either/im not notified, I even had a few fellow players test it for me, turned on and off my device several times, closed and opened the game and tried to see if it was that specific allegiance... which cost me alot because they were a good allegiance and now wont let me back in. Its really ruining my game, to the point where I have almost just stopped playing all together. Really wanting this fixed or I will have to say goodbye to the game. 

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    WB Gamer
    There seems to be a HUGE issue going on in K107 and I don't understand why it's not being addressed. Yesterday i updated the game through the Google Play store on my android phone. Ever since then I've not been able to open the Kingdom. I can get to my city/Keep at the very beginning, and I can open the green map that shows the SOP's. But when I hit home, to take me to my Keep so i can kill creatures, gather resources, etc....the game freezes and crashes on the sword screen. I am NOT the only player this is happening to. Also, I'm not able to send a Bug Report ticket from my Keep. The submit button is not available. The only SOP I can get the Kingdom map to open up for is Sunspear, way down in Dorne...over 300 leagues from my Keep. When I start scrolling to get to my Keep, the game freezes and crashes about 100 leagues from my Keep. WILL YOU PLEASE FIX THESE ISSUES??M
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    WB Gamer
    I'm having THE EXACT SAME ISSUE...and I did the whole reload, edit, close all apps, clean my cache crap too...NOTHING HELPED! Fix the **bleep** problem.
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    WB Gamer
    Same problem here. Android 8.0, Samsung S7, latest version of the game. Reinstalled the game and everything, nothing helped. Keeps freezing when I scroll the map. Please fix it.
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    WB Gamer

    I've merged your thread into this one.

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    WB Gamer
    With the latest version of the game on Android 8.1.0 on a Pixel it freezes every time I love after the map. Usually on the picture of the Iron Throne, but a couple of times I've seen the map before it stops. I ended up having to uninstall and then download the APK for the previous version. Don't like doing that, but it was the only way to get into the game.
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    WB Gamer
    Cant load the map or send in game ticket...can log into the game and load the sop map but get stuck and loading screen when I try to hunt creatures
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    WB Gamer

     @piercedspice I have merged your thread here.

    You can submit a ticket here https://hbogamessupport.wbgames.com/hc/en-us/requests/new if you cannot use the in game support.

     

    I can only apologize for the inconvenience.

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    WB Gamer
    Yeah good job missing the pine event just before a building one...a new way to make us pay $ to upgrade, as if ks removal wasn't enough...
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    WB Gamer
    Hey everyone!

    Sorry for the combat map loading issues right now. We're currently looking into it, and so far haven't been able to pinpoint a cause. Most players appear to be on Samsung devices, but we've so far been unable to reproduce it consistently.

    If you haven't yet, please create a support ticket via your settings menu in the game. From there we'll have more information on the device you're using. Make sure to include any other details of your actions before the loading issues started.

    Thank you so much for your patience while we continue investigating!
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    WB Gamer

    It seems to happen to anyone who views around Casterly Rock. I'm unsure if that's because of the number of people clustered there at the moment, the fact that it's NPC owned and locked or some other issue with geometry there. But I had it happen consistently since I was right there and other folks in my allegiance reported having it lock anytime they scrolled over there.

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    WB Gamer

    I have a Samsung Galaxy Tab S2, and my wife also plays but she's using a Google Pixel. It's not everywhere on the map but certain locations at least for me. If I scroll up to the wall it freezes, and I've seen it in a few other places. Alliance members are reporting same thing and like others above, unable to even load the map at all, and unable to submit tickets through the app. I am really nervous this bug is going to cause people to be unable to reinforce SOPs during their respective openings.

     

    WB can't you just roll it back a version and work on the bugs so we don't have this in production?

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    WB Gamer
    Use a random teleport and the game froze...log back in and my problem was fix.
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    WB Gamer
    I think it's related to any Seat that is NPC owned and locked. It's happening when people on K114 scroll to Casterly Rock. I haven't heard about the seats up by the Wall, but that would make sense. In the short term I've recommende that people should downgrade. This unfortunately means downloading the APK from a third-party source. This carries risks, so if you do so be sure to do so from a reputable source. The version that works is 1.6.223173, I believe.
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    WB Gamer
    Juego en un dispositivo Samsung pero funcionaba perfecto antes de la actualización. Desde entonces no puedo entrar al mapa. Se congela a cambiar la pantalla. Por favor solucionen esto!!!!
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    WB Gamer
    Same problem as all above, cannot view map in any form. Permafreeze on the Iron Throne loading screen. Sent ticket 24hours ago and ZER0 response from the game team, I've included several follow up information and SS with absolutely no response in any form. Not even the usual cookie cutter copy and pasted message. With the amount of money invested in this game, I think it would be reasonable to actually be able to play the game, if not in the least get a response from the game team in some fashion after a days worth of lost progress and participation. Especially during a big event and SOP openings. Does the entire 'service' staff have the weekend off?
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    WB Gamer
    Htc u 11 kullanıyorum aynı sorun bende de var
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    WB Gamer
    Well I've been in contact with WB and to no avail. Shortly after the maintenance earlier this week I started having problems. I load the game fine and eveything works perfectly until I try and leave my keep to do hunting, send reins or find rss. I get stuck on the swords screen and literally have to restart my game. Nothing on my phone has chsnged. I have the latest updated version, i have enough memory etc. I even reinstalled the game. Anyone who had the same problem please let me know. Thanks
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    WB Gamer
    Thank God I'm not the only one with this problem. I was beginning to think I'll have to delete my account after months of hard work put into it. WB dont tell me to clear my cache and have enough memory, nothing has changed on my side. This need to be sorted ASAP as I cant support my team and defend SOPS
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    WB Gamer
    I have merged your thread here

    As WB_Maegon has stated the team is aware of the issue and currently working on it.

    Please open a support ticket with as much information as possible.

    Thanks
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    WB Gamer
    When can we expect the issue to be resolved?? I can tell you that I absolutely refuse to spend another dime of my hard earned money until the game is fixed.
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    WB Gamer
    Me pasa exactamente lo mismo. Pero empecé a jugar en otro Reino, aburrida de que en el mío no funcione y me encontré con que el mapa funciona perfecto! Estoy en el Reino 118 y empecé en el 125
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    WB Gamer
    Having the same problems!!
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    WB Gamer
    So many, many people having the exact same problem. So many tickets submitted and so many people complaining. And absolutely NOTHING has been done to fix the problem. When is it going to be fixed??
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    WB Gamer
    I was able to finally resolve my problem with loading the map, without the game team, maybe this will help. After the update everything was fine for me, until I adv tp with 2 marches out, then everything started freezing about 10lgs searching on the map, found a target ported to hit it with 3 marches out and after that I was locked out've the map for good. After all my 24hr rein marches came back, I was still permafrozen loading. Then I bought a random tp, since I couldn't get to the map to teleport, used it, then everything was fine afterward. Haven't tried to port with marches out after that, but that solved my problem. Hope it helps!
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    WB Gamer
    Hi, I have discovered what is causing my game to freeze up. When I am on the combat map, I can use it normally -- until I come across one of the sites that looks like an SOP but is not really, it's just words on the ground. Such as Ghaston Grey, The Whispers, or Gods Eye. In such a case, the map freezes and the app freezes.

    I am on a Pixel 2 XL running Android 8.10, and the build number of the game is 1.6.223486. These problems weren't happening prior to the June 19 update.

    Can you please fix this, as well as issue me a credit as the game has been mostly unplayable on my phone for quite some time?
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    WB Gamer
    K111 has had dead zones for at least three weeks now. It is not just near certain SOPs, the game will freeze anywhere. This corrupt coding should had been fixed before releasing the update with Expeditions.
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