Packs aren’t working

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    WB Gamer
    Today when I go to select the pack to buy none of them have prices on them. When I click the box where the prices are to purchase nothing happens. It does it no matter which device I use. What’s going on?
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    WB Gamer

    Hi I am a player in Kindom 99. I have been playing this game since kingdom 70. Today is the first time ive having trouble buying packs. The packs that are in my shop are not showing the prices for the packs, and when i click the spot to buy them, nothing is happening. The only pack that is showing the price is a 4.99 research pack. Im not sure if this is a bug, but i would like to get some assistances so i can start purchasing packs again.

     

    Mod edit - Merged thread

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    WB Gamer
    Same for me no response yet
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    WB Gamer
    Hello there, I’m trying to buy some Westerlands packs, but the price don’t appeared to me, I clicked to buy it and nothing happens, I restarted my game a couple times and my phone too, and didn’t work, I don’t want to lose the chance to get those packs since I probably won’t have so much time in the next days to keep checking the game to see if the pack that I want still avaliable. I also record a little video from my phone screen and took some screenshots if needs to. (screenshot attached)
     
    Thank you!
     
     
    Mod edit - Merged thread
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    WB Gamer
    Hi Guimbitencourt,

    I'm sorry you are having difficulties with purchasing packs as their prices are not showing. Please contact our support team through the in-game Settings menu or our website go.wbgames.com/support and they’ll get back to you as soon as possible.

    Thanks for posting.
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    WB Gamer
    I can’t even see the prizes of the packs all I see is a blank rectangle and when I press it I can’t even purchase this one
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    WB Gamer
    Hi HewPumkin and Rubinas,

    I'm sorry you are having difficulties with prices not showing for packs as well as not being able to buy the packs. I have also noticed this issue and it appears to be a bug within the game affecting some players. I have notified the team of this bug and hopefully it will be fixed soon.

    I'm sorry for any inconvenience this causes in the mean time.
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    WB Gamer

    I’ve been trying to buy 2 packs but the packs have no price and will not let me click it. It will show what is included in them but won’t let me click the green price banner to buy it.

     

    Mod edit - Merged thread

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    WB Gamer
    I’m in K90 and trying to buy the $100 pvp weekend pack and the $100 wildling arrowhead materials pack. Neither will let me select them.
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    WB Gamer

    There is no prices on the special offer boxes which is shocking, you advertise them ready for events etc.. and yet we can’t actually purchase any currently meaning my build and grow plan has gone out the window again disappointing from the team. Can anyone please give me an update as to why and when it will be fixed there is some great packs which I could really do with I in order to build up to the next level but chances are by the time you fix it these will be gone

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    WB Gamer
    The packs show up, but the prices are not listed, so it won’t allow me to purchase them. I’ve restarted my game several times, but am going to miss out on packs that will disappear soon. Please help. Thank you
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    WB Gamer
    Seems to work fine on Android.
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    WB Gamer
    Not on my iPhone and this is day 2 of the issue. I know that other people in my kingdom are having the same issue.
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    WB Gamer
    I can not buy a 100,- package, I can’t click them
    The lower packages are okay but with all big packages it does not work
    Now the timer is expired for the package what i wanted to buy
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    WB Gamer
    I also cannot purchase any packs on iPhone, I went to buy a PVP pack and the price doesn’t show up and clicking the empty button does nothing.
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    WB Gamer
    Same thing happening here in k60. Ticket has been submitted.
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    WB Gamer
    Now I had to buy a 50,- package, but that’s not the same
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    WB Gamer
    Hey everyone,

    Thank you for sharing this issue and I apologize for any frustration it may have caused. I'll make sure the devs are made aware of this bug and get this fixed as soon as possible.
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    WB Gamer
    Hey Mattyl0039,

    I am sorry that you are unable to purchase the packs and apologize for any frustration this has caused you. I'll make sure the devs are made aware of this bug and get this fixed as soon as possible. Thank you for sharing.
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    WB Gamer
    Hey Winterfell-111,

    I am sorry to hear that you are unable to buy the packs and apologize for any frustration this has caused you. I'll make sure the devs are made aware of this bug and get this fixed as soon as possible.
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    WB Gamer

    Same bug, both iPhone and iPad

    I can't buy new packs or gold packs for the event.

    That takes Apple users in disavantage from Android ones.

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    WB Gamer

    Hey everyone,

     

    We've had several people report that they're unable to make pack purchases on iOS. It appears to be specific iOS devices, and it also appears that not all packs are affected. 

     

    We're currently investigating. Please see this post for further updates.

    In the meantime, thank you for your patience.

     

    -Archmaester Maegon

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    WB Gamer
    This should now be resolved! Thank you all for posting.
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    WB Gamer
    You have a flash sale and holiday sale going on yet I am unable to purchase any pack that costs $100. The price shows up as blank and so can't tap it to purchase it! This is beginning to get very frustrating. I've already written a ticket. ID is #110306. Please look into this and correct it before this deal disappears.
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    WB Gamer
    Having the exact same issue in K26. Can't purchase packs that don't show a price and of course this happens just in time for am event over the weekend. Please tell me someone is working this weekend and will fix asap!
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    WB Gamer
    Just tried and it isn't resolved. Have restarted the game multiple times and no change.
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    WB Gamer
    I am on android and am having this problem. It isn't specific to ios.
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    WB Gamer

    Hi all,
    I'm on Android and having the same problem.. I can buy packs but not the 100€ ones.... 

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    WB Gamer

    Yeah , it looks like you guys have managed to move the bug from IOS to android

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    WB Gamer
    Yes all they did is swap which operating system is effected
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