Collecting quest otems

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    WB Gamer
    I’m having the same issue since a week now. Raised 2 tickets, 1 in technical and 1 in big report. Both of them told they don’t have a solution and forwarded it to the devs and closed the tickets. It happened to me for the upgrade to lvl20 keep. It’s stuck there.. using an iPhone SE .
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    WB Gamer
    I’m having the same problem since a week. The recommended quest - upgrade to lvl20 is done but The claim reward button doesn’t respond. Raised 2 tickets, one technical and one big report. Not said they don’t have a solution for this and have forwarded the concern to the game devs and the tickets have been closed. Using an iPhone SE. anyone got any solutions?? Tried all methods including reinstalling but nothing worked.
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    WB Gamer
    I’ve got the same problem since the last event. Done everything listed above and still nothing. It’s almost got me wanting to quit the game.
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    WB Gamer
    Recently I upgraded my rookery to lvl 17 and completed the quest, but i can’t seem to get the reward. Yes, i have tried restarting the game multiple times and even tried reinstalling it, but it still doesn’t work. I’ve contacted support but they barely reply to me.
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    WB Gamer

    Thanks for the additional report! I've merged your thread into this one here.

     

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    If you guys can provide your device type/model, OS, and Ticket IDs, that'd be great! I'd love to have this information to be able to submit another report to the team so they can look into this further.

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    WB Gamer

    I am using the Iphone X , iOS 11.4
    Ticket # : MP6RPW

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    WB Gamer
    Any updates?
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    WB Gamer

    I haven't yet sent off the report since I was wanting to wait for the other two to respond so that way I can send it altogether, rather than multiple messages, but since they haven't responded yet, I'll do so now for you. I apologize for the delay, and hope that you understand my reasoning behind that.

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    WB Gamer
    iPhone SE - OS 11.4
    Tickets - #294819, #282504, #263937 - sorry I'm not able to find the ticket ID but these are the help request numbers mentioned in mail response for each of the tickets ive raised.
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    WB Gamer
    Alright, i kinda need the resources in upgrading to keep 18, and i can’t get them if the rookery quest can’t be collected lol
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    WB Gamer
    Is there any update on this?
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    WB Gamer

    If we receive any news about this, we'll be sure to let you know about it here; however, I don't currently have any updates about this.

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    WB Gamer
    Unfortunately, we do not have an update at this time. This is an unusual report as it affects players across all devices and across a variety of quests. We'll keep looking into it and get back to you when we have more information.
    Apologies for the inconvenience!
    -M
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    WB Gamer
    Any updates on this bug? Its really made the game boring.. this bug started when I upgraded my keep to lvl20 and now I'm just 2 steps away from upgrading to lvl21.
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    WB Gamer
    I’ve had the same issue since June 4th. It happened during the Varys event and the extra resources would of been helpful in improving my score. 2 weeks later I completed a lesser task and was inundated with resources. I ended up burning food by training with gold instead of speedups. Once again my participation was limited during the Varys event as I completed buildings but no other tasks were close to being completed. I am sure after I kill 800 more creatures in a week or so I will once again be inundated with resources but I have no gold to train with as I refuse to spend money for a game that is full of known issues and undoubtedly millions of millions of food will be consumed by troops instead of used to train them. My advice to all it is a known issue that hasn’t been resolved. If you spend another dollar don’t complain the game is full of bugs. It has its own channel. Buyer beware.
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    WB Gamer

    I have the same problem for 5 days. I completed the mission of Tyrion "door forge at level 14", the button is yellow, but if I click on "collect" I hear only the sound of feedback but nothing happens ... I tried in every way. nothing ... I opened many tickets closed automatically ... this happened during the Varis event this weekend ... the problem is that if you do not redeem that prize, not everyone else ... unless you complete something else ... I use an iphone 7plus ios 11.4.1 I hope in positive news as soon as possible but, reading all the posts I see that it is an old bug that has been going on for some time now

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    WB Gamer
    2 months over to the bug and still waiting for a solution
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    WB Gamer

    Mine is stuck on Upgrade to Level 12 Trap Maker and all other quest can be collected. Issue started 10 days ago . Reported the problem and got Request ticketxa0(566113) thats been moved to the Game Team. I have a Android Version 8.0.0xa0 Sony Xperia XZ Premium .Model G8141

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    WB Gamer
    Mine is stocked on lvl13 wall issue started at the beginning of October - Ticket opened (648124). I have an IPhoneX iOS - reinstalling game didn’t worked
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