Miss j sweeten

WB Gamer

• 2019年08月23日 01:27

I have made I don’t know how many complaints of bad service and no replying back this is unacceptable! I was told 100,000 coins would be put into my acc and hasn’t money is repeated taken from my card which wasn’t authorised! It’s getting to be a curse than. An enjoyable game!

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  WB Gamer

  • 2019年08月23日 08:19

  Greetings Miss Sweeten,

  I am sorry that you have had these issues. Have you raised a ticket with Customer Support? If not, you can report a purchase issue by visiting support.wbgames.com, clicking “Ask for Help”, and selecting “Purchase or Currency” as your question type. Be sure to include your in-game House name and receipts that you have received from Google Play or iTunes. If you have screenshots of your receipts to attach, you can include it with your report using the “Add File” button at the bottom of the form. For instructions on how to locate your iTunes receipts, please visit https://support.apple.com/en-us/HT204088. To locate your Google Play receipts, please visit https://support.google.com/store/answer/6160235?hl=en. The Customer service team will then be able to look into these issues. Please reply with your ticket number(s).

  Thanks,

  Ste4

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