Waiting on response

WB Gamer

• 2019年08月15日 10:49
• 編集済み

I sent in 3 tickets around the 4th of August and the atrocious gameplay. Started with rallies glitching, we couldn’t see them, couldn’t join them, couldn’t cancel them. Then it was the same SoP issues we have had for months, can’t see who has what, SoP looks NPC owned but after sending troops you find out it’s not. Then the worst was a brand new visual glitch in which you can’t see the map. It’s just a mess, and I sent that image in with my last ticket. I’ve received no response for any of my tickets, while most of my teammates received responses and compensation within 48 hours. Seeing how it’s been over a week, I’ve decided to try an alternative path. Please respond here. My tickets are as follows: 

Help Request Received #1989502

Help Request Received #1980374

Help Request Received #1984515

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  WB Gamer

  • 2019年08月12日 10:03

  Still waiting for a response

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  WB Gamer

  • 2019年08月13日 09:55

  Still waiting for a response

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  WB Gamer

  • 2019年08月14日 11:19

  Still waiting for a response

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  WB Gamer

  • 2019年08月15日 10:51
  • 編集済み

  Still waiting for a response on all tickets. I’ve received two new ticket numbers on one of my tickets, the automated ticket response. One a week after sending and one 10 days after sending. Is there any way to get a person who has read my ticket to respond?

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  WB Gamer

  • 2019年08月17日 15:15

  Still waiting for a response. Been 2 weeks of nothing. Great customer service, spend $600 on packs over a 2 week period and no answers from emails or posting on a forum. Is this the new Fyre Festival?

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  WB Gamer

  • 2019年08月18日 19:39

  I’ll be deleting the game and calling Apple looking for a refund for all my expenses towards this game if I’m ignored further. Two weeks is pathetic, it takes 5 seconds to read and respond to an email or forum post.

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  WB Gamer

  • 2019年08月23日 11:02

  Almost 3 weeks now, completely ignored. WB really puts a lot of effort into their customer service. 4 active events with tons of “special packs” but they can’t be bothered to answer emails about gameplay.

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  WB Gamer

  • 2019年08月30日 11:39

  Another week of disappointment. Last Friday I finally received a response, with very low compensation. I was scolded for sending multiple tickets. So I explained all my tickets, as well as attached SS of the glitches. I explained that I had waited 20 days to receive 1/8th of the compensation that multiple teammates received within 24 hours. On Sunday, I received a response saying too bad. So I asked to have tickets to be elevated to a supervisor. As of now, no response. In a few hours it will be 4 full weeks from the initial tickets. Obviously no response on their forum either. SMH, just awful customer service.

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  WB Gamer

  • 2019年09月01日 14:13

  I’m sure you are busy with the game completely breaking this weekend, but any chance I could get an email? Been waiting over 4 weeks?

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