I sent in a ticket #1980437 abot a problem experienced in the most recent Shrine event. I have gone back and forth a couple times now with Support, and frustrated that the Support person doesn't seem to understand the problem, and has reverted back to the typical "restart your game" non-answer.
I don't contact support unless there is a real problem with the way the game works. And in this case, there was a real problem with the Shrine event, and I lost a bunch of candles, that paid out no items selected (either food or wood), and provided no event points or rewards.
The situation occurred twice the same day, as follows: I used a couple candles for wood, and Shrine worked as it should. Red leaves came out when I tapped on the wood icon, and I got wood and some even points. I then loaded 20 candles from my inventory into the Shrine, and tapped the food icon in a "rapid fire" manner. The counter ran down from 20 to zero, but no red leaves emerged, no food, no event points. This happened AFTER the Shrine was working successfully for me.
Restarted the game as usual and played around a little more. Logged back out and in a few more times during the day. Later, loaded another 15 candles from inventory into the Shrine, and did same rapid fire clicking for resources, and same thing happened. Counter ran down, no resources and no event points. The problem is NOT a game restart issue, as some in WB Support always reply to players, basically as the players fault for not restarting first. I also posted a note in my KC, and was told by others that they had the same issue, but despite me telling him that as well, the Support person tells me that the Shrine worked as it should have.
I contact support when there are legitimate problems with the game, and if I lose out on my inventory items, like candles in this event, not only does it mess up my personal game, but it can also affect leaderboards, and help to an allegiance. I asked for some compensation for lost candles. Why is it this difficult with some Support Staff to understand the problems being identified by players, and why does it take multiple email exchanges to battle back and forth with Support about basic compensation for lost inventory or event rewards. Really frustrated about this, and want some actual support and compensation for a real problem experienced in the game.