For you (the comunity) is normal to wait 6 days to be assisted for a documentated problem after that you have sended 9 screenshot and a full description? In the automatic mail wb say 48hr, after 144 i haven't received assistance, but only a message to say that if i offend the game, they can not reply... ah, if i open new ticket, thay can ban my account. For a game that i pay. Seems a normal thing? I'm italian, and in my country if you sell a service, you must have a real customer care... This game have a real assistance service? No. For me isn't enought. For you?