Peace Shield and Battle

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    WB Gamer

    Hi - sorry to hear about that. Would you be able to provide your Ticket IDs so that way they are on hand? I've also moved your thread over to 'Support' to ensure better visibility.

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    WB Gamer

    Hello

     

    I cannot even get the ticket number from the game (in the previous tickets section), I had to go to my email. The bug report # for the gold/peace shield issue is 615516. 

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    WB Gamer
    Greetings Heno,

    I am sorry that you have not received a reply to your ticket. Did you raise the ticket as a 'Bug Report'? You may want to check this post: https://community.wbgames.com/t5/Support/Customer-Service-Help/m-p/1819951#M5 as it gives details of the different ticket types and their responses e.g. a ticket raised as a "Bug Report" will be used to gather information to fix a bug, but players may not get individual replies.

    Thank you for your post!
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    WB Gamer

    Hello Ste4 !

     

    Yes I have read it, but do you really think that your responce is helpful??

     

    I lost my gold (which is bought by real money!! ) due to a bug ! That is why I have reported it as a Bug ! There is no other category for it !

     

    And since I have read the Ticket types, that is why I have posted in the Bug page and then my post has been changed to support in order to get a reply.

     

    I am still looking for an answer, and for my gold to return back. I will keep posting until my issue is solved. Your answer is not a solution it is just a divertion from the reall problem.

     

    Thank you !!  

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    WB Gamer

    Hello  & 

     

    Any update??

     

    Thank you 

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    WB Gamer

    Hi Heno,

    I have followed up with your ticket via email. Please let me know if you have any other concerns!

     

    Thank you!

    -SpectreVortex

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    WB Gamer

    Dear  

     

    A real thank you for your reply and the Gift, did not expect that since there was lots of complaints and no answers recieved from support team.

     

    Thank you for your time and appreciated !

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    WB Gamer

    You're welcome. Glad I could help!

     

    -SpectreVortex

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    WB Gamer
    , since you're so great at helping. I also had an issue involving my peace shield. I had an incoming attack and I clicked to activate my peace shield. it said I was protected but it still allowed for the marches to hit me. I talked to customer support and they acknowledged the issue involving the glitch. I mentioned to them that I had 400k troops killed 90K wounded had to spend about 20M in food and tons in other resources, plus i had to use speed ups to heal them. They just handed me 6000 gold and said it was in "good faith". if it was a known glitch why was I not compensated correctly? I lost 3M power and I am still trying to build that up. it's been almost 1 week.
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    WB Gamer
    ah man I thought I would of got a faster reply from here than on snail mail. I mean email.
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    WB Gamer
    Greetings KingCorona,

    I am sorry that you had an issue with your peace shield. Did you reply to Customer Support's response? If so, they will be looking into this and will respond as soon as possible. Please respond to this post with your ticket number.

    Thank you for your patience.
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    WB Gamer
    here is the ticket number I believe.
    (626761) . Yes they looked into it but it didnt seem like the details mattered to them or cared what had happened because of the glitch .
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