Gold
Well first off when I would buy a pack for 99.00 it charged me for five 99.00 it has happened several times and I got it back but this time they said it was fraud and didn’t give me back the money that is wrong I didn’t won’t the five packages I only wanted one but now have 500.00 lost ok
And to top it off I did the upgrade and lost the 500,000 in gold all the speed ups and I want my money back or the stuff I’m not goin to be out both
And to top it off I did the upgrade and lost the 500,000 in gold all the speed ups and I want my money back or the stuff I’m not goin to be out both
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Greetings Flywheel,
I am sorry that you were charged for five packs when you only wanted one, I can understand your frustration. Who was it that said it was fraud, and wouldn't give you your money back? Have you raised a ticket with our Customer Support team through the in-game Settings menu or our website (go.wbgames.com/support)? You may want to check this post: https://community.wbgames.com/t5/Support/Customer-Service-Help/m-p/1819951#M5 as it gives details of the different ticket types and their responses e.g. a ticket raised as a "Bug Report" will be used to gather information to fix a bug, but players may not get individual replies.
If you have any further queries, please respond to this post with your ticket number. I have also moved this post to the Support section for better visibility.
Thank you for your patience. -
Look all the money has been withdrawnand my account locked over all of this and I have can to terms with it all I just want the stuff from the package back that just disappeared With update I the gold every thing so if you can help me with this I would appreciate it Please fix this I really love this game but I have need had this many problems with buying and getting gold -
Greetings Flywheel,
For our Customer Support team to look into this, they need a ticket raised with as much detail as possible via the in-game Settings menu or our website (go.wbgames.com/support). You may want to check this post: https://community.wbgames.com/t5/Support/Customer-Service-Help/m-p/1819951#M5 as it gives details of the different ticket types and their responses e.g. a ticket raised as a "Bug Report" will be used to gather information to fix a bug, but players may not get individual replies.
Once you have created the ticket, please reply here with the ticket number.
Thank you for your reply. -
I just want my stuff it’s all gone gold speed ups every thing I bought one package it charged me for five I got all the stuff from it I tried to get it back they told me no so I was just going to to keep the stuff then I did a update and when I logged back in everything was gone I was my stuff back please I don’t want a refund I want my stuff from the 99.00 package I have sent in screenshot of where I bought it and I want it back please
Ps please return my goods
My name in the game is in all the tickets I have sent in please address this today I have been more than patience with this matter and all I get is a email to go write all this somewhere else so please help me -
I had this similar problem and was told I am unable to recieve a refund and I provided my receipts/order history.
This needs addressed more promptly this is peoples money!
I have sent another help request because its not fair and the game is still screwing me over with errors kicking me out and then I lose battles against creatures because I didnt get the chance to change my march size gear over to attack/defensive gear. Lost stamina, wounded troops minus the rss for that.
Please fix this..
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