NO ITEMS

WB Gamer

• 2018年05月21日 03:39

on april 25th 2018 i bought the stormlands pack from you guys for $100. i have yet to get the items into my account. i emailed your supper team (which is a huge joke) about it all they told me was wait or reset my game which i did but still have got my items. later they said "the items are in your account enjoy the game" when in fact i didn't. at this point i want my money back if you guys are not going to help me with this. 

 

K74 Ranger WulfHart

request ID: 73907

order date april 25th 2018 11:55:58 AM EDT

platform: galaxy note 8 andriod 

paymeny used: Paypal

 

i emailed you guys and even went as far as go on twitter to try to get some help on this but in the end i got nothing

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  WB Gamer

  • 2018年05月28日 06:44

  8 days still no help. guess you guys don't care about player ther base 

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  WB Gamer

  • 2018年05月28日 11:10

  Hey HeroOfTheWest77. Can you post your Ticket Number here so that I can pass this information onto the support team and see if we can't get this issue resolved for you?

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  WB Gamer

  • 2018年05月30日 00:12

  If you read the post you will see I left the ticket number but since you can't do that here 73907.

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  WB Gamer

  • 2018年05月30日 00:16

  Also again I i did every trouble shooting steps. I made sure to look at my items. At this point I only want my money back nothing else

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  WB Gamer

  • 2018年05月30日 07:59

  They won't give refunds they told me. Ask google or apple they will refund it

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  WB Gamer

  • 2018年05月30日 20:47

  Hi HeroOfTheWest77,

   

  We will review your purchase again and send you a response via email.

   

  Thanks!

  -SpectreVortex

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  WB Gamer

  • 2018年05月30日 22:14

  You **bleep**ing messed up. I'm talking about the sotrmlands pack STORMLANDS PACK FOR $100 I NEVER GOT THE **bleep**ING ITEMS . GIVE ME MY MONEY BACK

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  WB Gamer

  • 2018年05月30日 22:19

  Again
  Pack bought on April 25th for 100 is the stormland pack I have not gotin the items inside the pack. At this point I want my money back . I dont want want anything else but my money back.

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  WB Gamer

  • 2018年06月01日 23:36

  Still no help with this. No items, what a joke of a game

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  WB Gamer

  • 2018年06月03日 21:45

  Still no help. I wonder how long it will take

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  WB Gamer

  • 2018年06月07日 15:17

  If you want players to buy your in game items make sure you give it to them and not scam them

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  WB Gamer

  • 2018年06月13日 23:34

  It's now june 13th still no help at all. I wonder if I can take this to a small courts case
  

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  WB Gamer

  • 2018年06月17日 17:22

  June 17th still no help on this matter, broken game with unless staff. At this point you guys are just scamming people

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  WB Gamer

  • 2018年06月17日 19:17

  I'm sorry to hear that you have been experiencing delayed response times; I will forward this thread on and see if I can get someone to take a look at your ticket when possible.

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  WB Gamer

  • 2018年06月18日 18:47

  Hi HeroOfTheWest77,
  
  I see we have responded to your question in ticket #s 73907 and 180157, however I understand that you would like to have your issue reviewed again. I have created a new ticket for you and a Senior Support Agent will respond back via email as soon as possible.

   

  Thank you!

  -SpectreVortex

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  WB Gamer

  • 2018年06月20日 17:05

  You guys are just giving me the auto message respond, it been way over a month and I have yet to see my items at all in game. You guys keep telling me to wait or that I "got my items" when in fact I never did. This is upsetting something needs to be done about this. After all this I just want my money back

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  WB Gamer

  • 2018年06月27日 09:39

  Still no help. No items
  I want my money back or the gold amount of what the pack was worth

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  WB Gamer

  • 2018年06月29日 05:53

  So what I learn so far is
  1. GoT does not care about its players
  2. GoT is ok with scamming players
  3.you guys allow hackers and cheaters to run freely ingame
  
  I looked around the forums and talked In game about how players refund 20,000 USD and you guys did nothing.
  
  And I also saw other players having the same issue as me, when will you guys learn??
  
  The game is running loose with Tons of bugs, Glitches, cheaters and unfair gameplay.
  
  I played many games like GoT on PC and phone by far GoT is one of the most Greediest one. You need 3 different kind of items to upgrade your buildings. Getting the resource for it is hard but getting bricks, pine and keystone is even harder.
  
  Hitting caravans is not even fair, how can a lv 5 give me more bricks then a lv 10??? The higher the lv the more they should give you.
  
  I should not have to be force to spend Hundreds of dollars just to upgrade.
  
  You guys went as far as lower the drop rate of items, I saw videos of GoT in 2017 about farming for bricks pines and keystone it was easy back then, a lv 25 monster gave you great amount of items you needed.killing a lv 30 gave you 100 keystones. Now lv 30 gives you almost nothing.
  
  If this game is really free to play make so that non spenders can win.
  
  
  P.S I still have not got any help about not getting my items

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  WB Gamer

  • 2018年06月29日 06:06

  When will I get my items or money back?
  When will I get real help on this issue?
  When will you guys really make the game free to play and not free to pay

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  WB Gamer

  • 2018年07月09日 16:02

  July 9th still no help on this

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  WB Gamer

  • 2018年07月10日 05:33

  So today I got attack by players with 20m+ power in the game. The game did not give me any type of Notification , how should I know if I'm being attack and zeroed by players if your game does not give me any warnings?
  
  I sent an email about this but you guys just threw it away.

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  WB Gamer

  • 2018年07月11日 08:18

  2 days more I will give. If no help comes i will be reporting this game to google play, I will write a 1 star review and I will open a dispute to try to get my money back. You guys are worse then scammers.
  
  You guys do not man up for your broken game

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  WB Gamer

  • 2018年07月11日 08:28

  I'm done with this game refund me all my money. I dont care if you remove my account after you refund my money that I spent

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  WB Gamer

  • 2018年07月31日 04:53

  It's now July 31st and I still have yet to get any type of support.
  This is why you guys have a case open with google.
  [Redacted] Check your PM please

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  WB Gamer

  • 2018年08月12日 02:03

  Funny how when I have an issue you guys do nothing but when I say something that hurts your wallets you guys ste fast to act to remove it. I have yet to get any help

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  WB Gamer

  • 2018年08月12日 22:46

  We (The mods) have no access to your account, we cannot read your support tickets.
  
  We do moderate the forum to keep it clean, tidy and safe for other forum users. I redacted a piece of your post as it breached the CoC for the forum and I messaged you privately to advise you.
  
  I sincerely apologise for any frustration. Thank you for your patience and support.

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  WB Gamer

  • 2018年08月13日 16:04

  Instead of sitting around doing nothing get someone that can help.
  
  Dont reply back to this unless it's going to help me.
  
  Right now you just telling me you cant do anything is unless and getting me upset.

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  WB Gamer

  • 2018年09月12日 12:23

  Another month yet no help with this issue.
  I wonder what you guys are doing .

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  WB Gamer

  • 2018年09月22日 00:05

  YOU GUYS HAVE TO BE **bleep**ING KIDDING ME, YOU GUYS GAVE PLAYERS 500K GOLD FOR MISSING KEY STONES FROM THE GREAT HUNT PACK BUT WONT GIVE ME ANYTHING FOR A MISSING 100 STORMLANDS PACK???

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  WB Gamer

  • 2018年11月05日 09:16

  I have yet to get any help on this, seems they will only to respond to players that spend thousands of dollars in this game.

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