Rally glitch and horrible customer service

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    WB Gamer
    Hey DaGc,

    I'm sorry you are not happy with the outcome of your case with Support. Could you update the thread with your ticket number please so Customer Support can follow up for you.

    Thanks.
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    WB Gamer

    This is the ticket I was supposed to speak with a supervisor ....#664379


    I put in a ticket yesterday as well to ask to speak to a supervisor letting them know I was ignored with false promises, but yet have not gotten a response...#671846

    With all the money I have paid to be Keep 30 with T10 troops, I would expect good customer service and not to be ignored due to a glitch/lag in the game that I had no control over. Losing a lot of money I have spent in T10 cav troops, rss, gold and speed ups to train those troops to 101 million power to drop to 94 million due to the issue stated above.

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    WB Gamer

    I have yet to hear from anyone. WB being negligent. What gives?

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    WB Gamer

    Since I have not still spoken to a supervisor as promised since the glitched rallies. I have calculated everything from reports. WB has a paying customer who is Keep 30 getting the shaft in game and in pocket. See attached for losses in RSS, Troops, Gold and actual money spent. 

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    WB Gamer

    I was in this rally it was so sad , we could not do anything once the lag started wb really needs to spend some of our money on new servers!! Myself I lost over 243000 t9 range . Kind of stupid for us to spend all this money when game play is back in the 80s!! Myself I spent 500 that weekend to build them troops , should have bought a new tv! My ticket number is 668532

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    WB Gamer

    I was also in this rally and was told I would speak to a supervisor. I also have not heard from anyone and my ticket was closed. Ticket #660454 & #664224. 

    I am Keep 30 with 276 million power. I was 291 million power before these glitched rallies happened and I posted in "Bugs and Feedback" on Wednesday, October 10, 2018

    Here is the video of the glitching/pausing
    www.youtube.com/watch?v=1HpVSm4s1SI&feature=youtu.be

    These glitches in game are not our fault when everyone in the rally had the same exact issues. We all spend a lot of money to try to enjoy a game, but these in game issues are not the consumers fault. 

    Total:
    T10 Cav Dead: 123,907
    T10 Cav Injured: 16,760
    T10 Siege Dead: 436,003

    T10 Siege Injured: 59,439

    See attached for damages. 

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    WB Gamer
    668532 That myticket number
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    WB Gamer
    So are all of these comments going to be ignored by WB?
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    WB Gamer

    Hi everyone,

    While we are unable to provide assistance for these issues through this channel, please be sure to follow-up with your tickets via email. If you have requested for a Senior Support Agent, your ticket will be escalated for further review.

     

    Thank you!

    -SpectreVortex

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    WB Gamer

    I actually have requested over and over to speak to speak to a Senior Support Agent and yet I got my ticket closed. This is negligence at its finest by WB. Ticket #687512... 


    Total lost due to WB server glitching:

    T10 Cav Dead: 123,907

    T10 Cav Injured: 16,760

    T10 Siege Dead: 436,003

    T10 Siege Injured: 59,439

    Total Rss owed for T10 Cav and T10 Siege:
    Food: 184,070,680

    Wood: 160,347,566

    Stone: 27,752,669

    Iron: 8,022,272

    Food or Wood sum divided by 2,500,000 wood or food multiplied by 3,500 gold, just as sold in your store.
    Stone sum divided by 400,000 stone multiplied by 3,500 gold, just as sold in your store.
    Iron sum divided by 100,000 iron multiplied by 3,500 gold, just as sold in your store.

    Rss to gold value

    Food: 257,699

    Wood: 224,487

    Stone: 242,836

    Iron: 280,780
    Total gold value: 1,005,801

    T10 Cav
    488.199% training speed.
    1,161 troops per round .
    Round Time 11H 1M 14S
    Round Gold 1,301.
    Training gold 138,817.
    Total time in speed ups 1,176H 9M 24S. 

    T10 Siege

    488.19% training speed

    1,234 troops per round

    Round time: 11H 42M 49S

    Round Gold: 1,374

    Total training gold: 485,435

    Total time in speed ups: 4,138H 39M 2S

     


    T
    otal training gold owed 624,252 
    Total in Speed ups owed 5,314 hours 48 minutes 26s
    Total gold owed from rss and training gold: 1,630,053

     

    Compared to $99 resource packs offered in your store

    21 Packs for gold value owed: $2,079
    55 packs for speed up value: $5,445
    Cost averaged: $3,762




    This is money lost we are talking about due to glitches in your game and yet we are left responsible for it? With not enough gold whatsoever for compensation due to your in game issues, not ours??????!!!


    See attached for response from wb support with again, a closed ticket. WB shows how much they truly protect and value their consumer.

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    WB Gamer

    See attached original message sent to technical


    I need to talk to a Supervisor/Senior Advisor/Senior Support Agent by phone, I get nowhere fast and need to get this handled with my previous tickets #664224 and #664379. I will report to the better business bureau and report to apple due to negligence by WB.

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    WB Gamer
    I was also in this rally (#661744). It’s ridiculous how bad the game lagged. We were unable to join rallies, people’s app crashed, and the losses were astronomical. I lost a ton of power and soldiers. My ticket was “forwarded directly to the game team” and I got a slap in the face as compensation from your company. Why would I continue to play this game if your bad software causes me to lose real dollars?
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    WB Gamer

    Why was my comment deleted with the amount of money actually lost? Good thing I screen shot...

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    WB Gamer

    And this...

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    WB Gamer

    T10 Cav Dead: 346,544
    T10 Cav Injured: 38,491


    $99 Resource Packs it costs 14 $99 packs to make up for gold value ($1,386)
    38 $99 packs to make up for the correct amount of speed ups to speed train ($3,762)
    Average cost: $2,574. 

    Gold owed: 1,080,638

    Time: 3,681 hours with 57 minutes and 41 seconds.  Since KBaron comments were deleted with actual losses of rss, gold, time and money owed, I figured I would post the losses. To hope you do not try to censor again.


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    WB Gamer
    This has happpend to me twice and tona couple teamate.. we won't admit it's a glitch.. set rallies and it goes off a solo March.. they try and tell me to get farther away from sop...lol
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