Troops disappearing for no reason

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    WB Gamer

    Just for you i will bubble and not do anything to prov my point as i know you wont believe me.
    i wont hit creatures or other players, wont collect troops etc.
    so here is my troops from now Tuesday 28th August 1pm AEST
    https://docs.google.com/document/d/1QE3DWC3FZ3z8zoB4tOe0S2zYOZ4IUk96dljxRAVIf1g/edit?usp=sharing

    Queen Øf Thorns k130

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    WB Gamer
    I have noticed that the number of troops shown tends to be inaccurate at various points. This affects the counts shown in the training window as well in the parade ground, if that's what you want to call it... in the lower left-hand side if the keep. Much like other inconsistencies it goes away when I restart.
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    WB Gamer
    Hi QueenØfThorns,

    You can open a support ticket here where you can upload your screenshots as well. https://hbogamessupport.wbgames.com/hc/en-us/requests/new

    Hopefully Customer Support can give you more in depth advice on why your power is going down.
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    WB Gamer

    So... this is getting worse.... King Øf Thorns lost 1m power last night WTF WB.

    ive sent in multiple tickets now. and as this news has spread through my clan we have been getting more people finding they are losing Troops. its just cav for some reason. 

    Princess Rhaena lost 100k cavs last night.... like WTF. 
    You answered her ticket about it saying there was nothing wrong... how can there be nothing wrong when its happening to multiple people.


    To anyone else reading this before you go to sleep SS your troops. espically your Cav.
    and then when you wake up before you collect the troops the trained SS again. see if they have changed also. 
    starts off small and almost unnoticable. but seriously 4m power loss over a week. with no hits on you and you not hitting others... how does that work. Ive put alot of money into that account and now its just getting poured down the drain. 
    Im not happy at all. 

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    WB Gamer

    So it's affecting the power that's displayed as well as the count of troops? Yikes! That's a new one for me and extremely concerning.

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    WB Gamer

    Yeah Kawaru, its effecting Troop count and power.
    ok this bug is getting worse and WB doesnt seem to wanna talk to me through tickets.
    500k here 100k there im getting report of alot now as more and more people are taking notice and SS
    i lost 100k power last night cause of it.
    Always the cav never anything else so Fed

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    WB Gamer

    10m power over the past week has disappeared from King Øf Thorns in K130.
    For no reason been shielded, not attacking anybody the power and troop levels just drop when i sleep with no reports to account for it.  

    You can say im just a little pissed now at the lack of responce im getting from any body. 
    Thats alot of hard earned cash down the drain. and no one will even acknowledgeits happening. 
    ive sent in tickets and replied to email tickets. Others have found the same issue just in smaller doeses and have been sending in complaints. but they at this point are only losing 100k troops over night. 
    I lost 400k T8 troops last night and my power droped 5m
    WTF how does this happen and why cant i get a reply out of you. its been a week now. and its still happening. 

    I havent been able to play with this account for a week and have had to use shields when i shouldnt need too. cause my power was in the safe zone but now its well under the safe zone. 

    Ive attacked SSs of power and troops last night next to the power and troops from this morning.
    The should go up with the troop triaining down over night however instead 400k infantry are missing. 

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    WB Gamer
    Hi QueenØfThorns,

    I have merged your thread here. I am sorry that you have run into this issue. You have done the right thing opening a ticket with Support. They will be able to access you account and advise you what is going on with your power.

    Tickets are answered in the order that they are received. They will get back to you as soon as they can.
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    WB Gamer

    What am i ment to do in the mean time. Im going to have like no troops by the time they answer.... 
    and i can do nothing about it. Everyday im worried how much money just got washed down the drain over night. 

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    WB Gamer
    I thought I went to bed the last couple nights with a higher power and come back with less. I even checked my wall to see if I had been hit.
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    WB Gamer

    Take SS before and after you sleep Zendaya
    cause its happening to a number of people in 100k every now and then.
    it seems KOT is the only one getting massive drops in power

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    WB Gamer

    There reponces.... 
    My King Øf Thorns Account is now down to 20.9m power
    it started this at 35m. 
    Oh and I lost 3m this morning after they send this last email. 
    So they clearly havnt fixed the problem and you guys dont seem to care.

    This help is 'SO' making me want to contiune playing the game.

    Cause 50k goes such a long way to getting back now almost 15m power in troops.
    Hmm not sure my sarcasim was coming through hard enough

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    WB Gamer
    Greetings QueenØfThorns,

    I am sorry for the issues that you have had with the power loss and ticket responses. I can understand your frustration. As a moderator I cannot view your tickets, but I will move this thread to the Support section so that it is more visible to the Customer Support team.

    Again my apologies.
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    WB Gamer

    And..... still no answer.... your acting like its not happening. and its Fing annoying.
    and you wonder why the kingdoms are dieing again.... in recent weeks there has been so much technical problems with pacs, troops etc its a wonder any of us are even still playing. With WB great responses to tickets these days.
    But oh no the old kingdoms done matter as long as new kingdoms keep apearing and people are spending money....

    Lets just say im more then a little pissed now.
    And what are you doing about it. Nothing you guys dont even care.

    At least the troops dont seem to be disapearing anymore. 

    But what are you going to do about the 15m power i lost.... nothing as always....

    Well i would like to just say thanks for nothing.

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