Can't change name, have tokens

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    WB Gamer

    there is a problem changing the name

     

    Mod edit - Changed Subject

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    WB Gamer
    Hi Reis63

    Thanks for letting is know about the name change not working. I will report this to the team.

    Moved to bugs and Feedback
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    WB Gamer
    Hello, Impossible to rename in the game. I tried all possible techniques to change my name, but impossible. I have a token available in my inventory, I dial the name I want, and the game tells me that I have no available token. Thank you for finding a solution. Kingdom 58
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    WB Gamer

    Hi ThaHemperor,

    This is an issue that the game team is working on resolving, however I have granted you a rename token that you should be able to use in the meantime.

     

    Thanks!

    -SpectreVortex

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    WB Gamer
    Same here name change not working.
    Kingdom 62. Please fix?
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    WB Gamer
    In my profile to change my name, it very plainly shows I've one change left. When I try to submit my new chosen name, it tells me I've no token. Am I forever stuck here or...what? I've tried submitting a ticket and got nowhere so far.
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    WB Gamer
    Hello Spectre Vortex, I am House Nyatis in kingdom 62. I also have a name change token but am being told I don't have a token to change my name. Can you please help. I submitted a ticket and my reference # is M4JPJM.
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    WB Gamer
    Hey Nyatis, I've forwarded that ticket number on to the team to see what can be done for you!
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    WB Gamer
    Im having the same problem, and I've had the token in my inventory since the beginning in k88. My old name is tied to an unsavory Alliance and I really need to get a new name for my own Alliance to begin!
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    WB Gamer

    Hi! You are not stuck. There's a bug affecting name change tokens that will be fixed with our next update. In the meantime our Customer Service team will be happy to change your name for you.

     

    ~WB_Snowylocks

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    WB Gamer
    Oh fantastic! Didnt know yall could do that.

    Previous Name: Ursus Majorus

    New Name: Céts Pearl
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    WB Gamer

    Hi Nyatis,

     

    I have granted you one as well and sent you an email.

     

    Do you have a ticket number that we can review?

     

    Thanks!

    -SpectreVortex

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    WB Gamer
    I'd give it to you But it seems the game has eaten my tickets...
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    WB Gamer

    No worries. PM me your house name and kingdom number and I'll assist with your account as soon as I can.

     

    Thanks!

    -SpectreVortex

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    WB Gamer
    I also cannot change name and have tokens I’m hewpumpkin in K93
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    WB Gamer

    Hi hewpumpkin,

    You should be all set! I have granted you a token that should work in the meantime.

     

    Thanks!

    -SpectreVortex

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    WB Gamer
    I’m having same problem with no name change but have the item to use in inventory
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    WB Gamer

    I am also having the same problem K98, in game name Capn_Punch. Name wanted Lørd Øf Bønes. any help would be appreciated.

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    WB Gamer

    Same problem got token can’t change name HOUSE THORION in K100

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    WB Gamer

    Greetings Slay32,

     

    Sorry to hear you’ve run into a problem with changing in-game name. Please contact our support team through the in-game Settings menu or our website go.wbgames.com/support and they'll be happy to help!

     

    Thank you so much for your patience!

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    WB Gamer

    You're all set!

    Can you let me know your current in-game display name and kingdom number? I could not find it under Capn_Punch.

     

    Thank you!

    -SpectreVortex

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