zeroed with no notifications and no response to tickets

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5 comments

  • Avatar
    WB Gamer

    Well atleast I know now it's not just me having this issue with the game and their customer support.

  • Avatar
    WB Gamer

    Checking back in did they delete your comment after mine about Google support tech saying that they set up the app that way? If so do you have a copy of the correspondance? If so my lawyer would like to see it because we would be able to prove fraud and bypass their terms of service and potentially them up to class action since it clearly effected so many people and they have failed to appropriately respond or make restitution.

  • Avatar
    WB Gamer

    yeah. sorry i deleted that post by mistake and didnt write it again. 

    you can, yourself, contact google suport and ask them to take a look at your issue. an agent talked to me in live chat and checked everything there was to check ... its that easy. google suport wont leave you waiting for days or send some useless troubleshooting steps in an automated emails. 

    wish you luck ;) 

  • Avatar
    WB Gamer

    Hi everyone,

    Push Notifications have been addressed here with some steps to take if you are not receiving them; https://hbogamessupport.wbgames.com/hc/en-us/community/posts/360021539633-Push-Notifications

    Just to make you aware, according to our ToS, if legal action is mentioned we (we being WB and any affiliates, including Mods) can no longer speak with you in an unofficial capacity. If any further discussion of legal action is mentioned, all conversation on the forums must cease, and your lawyer must contact Warner Brother’s Legal Council.

    If you continue to have issues with push notifications please reach out to the Support team by clicking the 'Ask for help' at the top right hand side of this page.

    Thanks for posting!

    Stalan

     

  • Avatar
    WB Gamer

    yeah ..i know those steps by memory as i repeatedly keeped following them again and again for the last 4 mounths...until i stopped because google suport checked my settings and they are working fine.. i sent ss of the conversation but wb suport ignores it... 

    as it gets ignored the fact of me getting zeroed because of that notification failure. you know...only if i would have get ONE notification about the scouts, rallies and attacks or the private messeges i would have been able to stop the attacks on my keep.

    not thanks for ignoring me and an issue that is affecting lots of players. ;)

     

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