So I updated my keep to 18, did not get any rewards, neither did my girlfriend ( we play the game together). When I sent a ticket regarding this matter I was told that I will get my reward once I start building next keep. This worked for my girlfriend, but not for me. When we finished building keep 19, I immediately received the reward. but not my girlfriend. So she sent an email regarding this, and the reply she got was that we are supposed to get reward after we finish building the keep. Another friend from alliance had the same issue, that he did not get any reward for keep 17, and he was told that it is his fault and that he should have got the reward. My questions are...how do we claim the rewards for keep upgrades if we did not get them? Why are you suggesting 2 completely different things for the same problem?
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