Hello, It's been almost two months since I no longer have access to my account on the game I have invested about $ 3000 CAD in the last months. I sent many tickets but the files are closed without my access to my profile. I lost millions of troops during the first PVP that I did not have a bubble since I could not connect anymore. Last week, one of my bannermans wrote to me that he had received nearly 25 million gold coins on a new profile for the same reason as me, and it only took 5 days. I have also seen other similar cases with compensation of up to 45 million gold coins. I understand that I will lose my equipment, but at least I could finally get a dungeon corresponding to the amount I paid instead of starting over. I would really like to be helped. Thank you
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