xa0Dear sirs, good evening, I bring you aware of my problem: about 40 days ago, I disconnected the account from Game Center ... the realm I was in was 44 ... after opening a ticket , the support of WB Games replied asking me information about my problem and after providing all the necessary data, proof of purchase and other information, you sent me an email telling me that given the problem, I would have repaid on my new rescue. After about 5 days, send me an email saying that transferring purchases to another kingdom is not possible (I know friends who had the same problem of disconnection and were reimbursed in other kingdoms). Then you ask me to return to my old kingdom, through a friend code you have provided, and to link a new account. After doing this, I connected my new account to Game Center and, after a few hours, I access the application and I find myself at the starting point, or new disconnection of the account from Game Center ... I have provided the video to demonstration of the impossibility of recovering the rescue and you continue to tell me that I have to return to my old kingdom, after 40 days, without being able to save progress ... for the developers, the problem does not persist and I have been forced to start five again times the construction of my fortress, I spent more money and after all the demonstrations I gave you, keep keeping me stuck in this limbo ... good evening ... Ticket # 24022-1376989 WB Games Support
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