Good Day Lords and Ladies,
Thank you for participating in our very first Leaderboard event! We hope you were successful in building your armies in anticipation of the wars to come.
All participants in the Leaderboard event will soon be receiving a message containing their reward.
Remember that Leaderboard rewards take some time to be sent out after the end of an event! If you haven't received your reward message yet, it should still be on its way. You are also still receiving your Prestige upon tapping "Claim", even though it does not display within the reward message.
Unfortunately, we've discovered a bug affecting rewards for all those who were in Rank 8. If you were in this Rank, you will still receive a messaging saying “Here is your leaderboard prize” but no reward will be included. This is a known issue so we’re asking that you hold off on contacting support. We’re working on a fix expected to come out early next week. Once the update is available, please download it in order to claim your reward. Once you have downloaded the update, revisit the award message and your reward should display for collection as intended.
Once you do collect your reward, you will not be receiving the usual pop-up to confirm it has been collected. Rest assured that your reward has been collected! Future Leaderboard rewards should contain this pop-up as expected.
Thank you again for your participation!
Let us know if you have any questions or feedback.
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