You never help.

WB Gamer

• September 24, 2018 09:59

Guys...my game crashes everytime i open it as soon as i open crafting and materials...i have sent hundreds of emails...i buy some packs but i never receive my stuff...i wanna make a report to your game and site because you never reply to our problems and never repay us for our real troubles. Other people get millions of gold from one ticket but i don't receive even an answer.I can proveyou also that i don't lie. I have screenshots with my problems.

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  WB Gamer

  • September 25, 2018 01:13

  Greetings Stiffy,
  
  I am sorry that the game is crashing for you, and that you have not received a reply. Just to be clear, did you raise a ticket through the in-game Settings menu or our website (go.wbgames.com/support)? If you did, please respond with the ticket number. If you haven't, please raise a ticket and respond to this post with the number.
  
  Before you raise a ticket You may want to check this post: https://community.wbgames.com/t5/Support/Customer-Service-Help/m-p/1819951#M5 as it gives details of the different ticket types and their responses e.g. a ticket raised as a "Bug Report" will be used to gather information to fix a bug, but players may not get individual replies.

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