Pur hasing masters or builders

WB Gamer

• July 16, 2018 00:44

I have purchased masters and builders and used them for 1 upgrade stepped away from game for few hours came back they where gone but showed i still had them but when i tried to use them it promted me to repay for them.

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  WB Gamer

  • July 16, 2018 04:38

  Greetings Ladyincolorado,
  
  I am sorry that you did not get the use of the Masters and Builders that you purchased. Please reach out to Customer Support through the in-game Settings menu or our website (go.wbgames.com/support) and they will be happy to get this corrected. You may want to look at this post first: https://community.wbgames.com/t5/Support/Customer-Service-Help/m-p/1819951#M5 as it outlines the different types of ticket and the different responses they receive. For example, a ticket raised as a 'Bug Report' will be used to gather information to fix a bug, but you may not get a specific reply. Once your ticket has been submitted, please post the ticket number in this thread.
  
  Thank you for posting and again my apologies.

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