Erro nos prêmios do Tyrion

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8 comments

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    WB Gamer

    Eu vi alguns posts de outros jogadores relatando que eles não podem coletar recompensas Tyrion. Obrigado por nos informar que você também encontrou esse problema. Vou enviar sua postagem para a equipe para que eles possam investigar mais sobre esse bug.

     

    Enquanto isso, você poderia abrir um ticket com o Support com algumas capturas de tela, se puder.

     

    Eu usei o Google translate, então peço desculpas antecipadamente por quaisquer erros.

     

    Obrigado pela sua paciência e apoio.

     

    I have seen some posts from other players reporting that they can not collect Tyrion rewards. Thanks for letting us know that you have also encountered this issue. I'll send your post to the team so they can investigate further on this bug.

     

    In the meantime, could you open a ticket with Support with some screenshots if you can.

     

    Thank you for your patience and support.

     

    Edited - Updated with english translation

     

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    WB Gamer

    Em português: estou tendo os mesmos problemas, na parte das "Missões" do Tyrion, ao completar a missão de subir o nível da fortaleza ao nível 10, mesmo tendo completado essa parte eu posso clickar várias vezes em "coletar", mas eu não consigo receber a recompensa nunca e a missão fica lá sem ser completada, isso me impede de abrir novas missões de construção de outros edificios e por consequência eu não pego as próximas recompensas, o que me impediu de conseguir ter os itens para evoluir minha fortaleza para o nível 11, já que não tenho pinho soldado suficiente e não consigo encontrar em lugar nenhum, porém sei que são recompensa das missões que eu não consigo completar.

    xa0

    In english: I'm having the same issue, in "Quests", even after completing the quest "Upgrade to a level 10 Keep" I'm unable to collect the reward and finish the quest, I click the button "Collect" and nothing happens, it's already like this for 2-3 days ago. The real problem is that if I don't finish this quest no other quests related to upgrade buildings become available, and without the rewards from this quests I can't find rare materials, like soldier pine, and I can't progress anymore, basically I'm stuck because of this bug.

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    WB Gamer

    Thanks for letting us know you have also encountered this bug. I have sent this thread to the team hopefully we will see the issue resolved soon.

    Thanks!

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    WB Gamer

    Any updates on this matter? Even before posting here I was sending tickets to customer support, but I'm still unable to claim the reward from "Upgrade keep to level 10". I can collect from other quests, like killing monsters, collecting resources and stuff, seems to be a very specific bug and extremely frustrating because I have no idea how to obtain soldier pine other than quest rewards.

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    WB Gamer
    Saudações Kokimotoh,

    Sinto muito por não termos uma atualização ainda, eu posso entender sua frustração. Você poderia responder com o (s) seu (s) número (s) de bilhete, por favor? Eu também mudei este segmento para a seção Suporte para melhor visibilidade.

    Obrigado pelo seu post.


    Greetings Kokimotoh,

    I'm sorry we don't have an update just yet, I can understand your frustration. Could you reply with your ticket number(s) please? I have also moved this thread to the Support section for better visibility.

    Thank you for your post.
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    WB Gamer

    Hi Kokimotoh,

    I have followed up with your ticket via email with some troubleshooting steps. Let us know if you need any additional help!

    Thank you,
    -SpectreVortex

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    WB Gamer

    Hi Kokimotoh,

    Thanks for the update! While the game team can investigate your report, any fixes would come in a form of a client update that affects all players. We do not have any troubleshooting steps to offer at this time, however we'll share your information with the game team for their review.

    -SpectreVortex

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    WB Gamer

    Thanks for your attention, if you guys need any specific information that can help with the situation I'll gladly share.

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