Longitude and latitude for castle are wrong



  • Avatar
    WB Gamer
    I put in my friends castle coordinates on the map and the map says that the castle doesn't even exist on the map? I checked the numbers twice . I even copied and pasted on the app
  • Avatar
    WB Gamer

    Greetings MERBEAR4878,


    I am sorry that you are experiencing difficulties with the search option on the map. When you search for the coordinates what happens, do you get a message saying "Invalid Coordinates"? If this has happened after pasting the coordinates into the search box, please try manually typing the coordinates in the search box making sure that the correct coordinate goes in the correct box "X" and "Y". Sometimes when pasting the coordinates, the paste function inputs the X and Y coordinates together instead of separating them.


    If this does not work, please ensure that you have updated to the latest version of the app and have completely closed and reopened the app. If you are still getting any issuses please raise a ticket with our Customer Support team through the in-game Settings menu or our website (go.wbgames.com/support). You may want to check this post:  https://community.wbgames.com/t5/Support/Customer-Service-Help/m-p/1819951#M5 as it gives details of the different ticket types and their responses e.g. a ticket raised as a "Bug Report" will be used to gather information to fix a bug, but players may not get individual replies.


    If you have any further queries, please feel free to respond to this post with your ticket number. I have also moved this post to the Support section for better visibility.


    Thank you for your post!

  • Avatar
    WB Gamer
    Greetings MERBEAR4878,

    I am sorry that you are still having an issue finding your friend's Keep and not being able to install the game on the LG tablet. I have merged your posts into one thread for better visibility. Please see the above post for the issue with finding your friend's keep.
    Do you know what version of android is running on the LG Tablet? The game requires android 6 and up to play.
    If you have any other questions, please feel free to reply here. If you raise a ticket, please respond with the ticket number.

    Thank you for your post.

Please sign in to leave a comment.