Reposting this here per direction from mods for better visibility.
Here is the link to the original post and replies under the Bugs & Feedback forum beginning 2/25/18:
Back on February 25th my phone reset unexpectedly causing significant data loss. Part of that loss was access to my account Styxtalmeek73 in Kingdom 76. I was part of the SP4RK alliance in that kingdom. My keep was located near the Gates of the Moon. My account can still be found there in game as of today.
The account had not been bound as the development team still HAS NOT enabled binding to Google Play although that feature was supposed to be coming almost a year ago. Nor have they enabled a way to unbind an account from FB as a solution till they get Google Play enabled.
I have subitted several tickets regarding the issue with no response from the support team at this time. (21 days and counting from the original submission):
Ticket #24022-1406807 - several replies to this email with in game screen shots and copies of proof of purchase through the google store.
I realize that i may not be able to get access to the account back, but hope that you can at least copy the account info from Styxtalmeek73 to my new account House20609936081.
I really hope that cross posting here will net a response from the support group.
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