Help Request Received #436001 - Charged for a 99.99 pack

Comments

6 comments

  • Avatar
    WB Gamer
    Just had the usual horrific reply telling me to check my free space and restart my phone.

    Are you seriously f***ing kidding me. I am out of pocket 99.99 and i dont even have the shield pack I need, even though I can't get in the game to use one!!!!

    What use is a pile of bl***y material to basically a free to play player with no steel and no desire to craft 99.99 worst of materials!!!

    Take this seriously.
  • Avatar
    WB Gamer
    Bouncing this back up. Still no response to this.
    Need it sorted and not ignored, as with everything else......
  • Avatar
    WB Gamer

    Hi Macken14,

    I appreciate your patience. I have reviewed your purchase once more and responded to your latest email reply.

     

    Thank you!

    -SpectreVortex

  • Avatar
    WB Gamer

    Thanks

     

    Yes you have replied, but to tell me you wont offer me a refund

     

    Did you actually review the screenshots and information i sent you?

     

    There is no way i purchsed this pack, it is 100% a game error and i want refunded. 

     

    Look at my account history!!! Do i look like the sort of spender who would spend 99.99 on some materials!!!!

  • Avatar
    WB Gamer

    Hi Macken14,

    I have forwarded your request for a Senior Support Agent to review and it appears they have already resolved your inquiry.

     

    Thank you!

    -SpectreVortex

  • Avatar
    WB Gamer
    Did this get sorted? I ordered a £99 pack but only got a few items most never turned up and support are not replying to any of my tickets

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