upgrading keep FAILED

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6 comments

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    WB Gamer

    Greetings reddhatchet,

     

    Sorry to hear you are having an issue with upgrading the keep's level. If your game is bound to Facebook or Game Center, then you could try to uninstall and reinstall the game. If that doesn't fix the issue then please contact our support team through the in-game Settings menu or our website go.wbgames.com/support and they'll be happy to help!

     

    I have moved the thread to the Bugs and Feedback section so it's easier to find for any users who are also having the issues.

     

    Thanks for your patience & support! 

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    WB Gamer
    Thanks I just tried that but nothing happened :(
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    WB Gamer
    Nothing better than throwing away $200
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  • Avatar
    WB Gamer
    Greetings Reddhatchet,

    I am sorry that you have experienced this issue with upgrading your Keep. Have you raised a ticket with the Support team yet? I can understand your frustration but the Support team will be able to look into this and correct any errors. Could you please post the ticket number? I have moved this thread to the support section for better visibility.

    Thank you for your follow-up posts.
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    WB Gamer
    M4xpyk is the Tix
    I spent another $100.00 today so I could try again and it worked this time! However I am still out the original cost! If I could get some of that back I would greatly appreciate it
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    WB Gamer

    Hi ReddHatchet,

    We see that an agent has answered your ticket via email.

     

    Thank you!

    -SpectreVortex

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