Ticket Response.

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    WB Gamer
    Ticket # M7KTRP
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    WB Gamer
    Greetings Bigbadwolf24,

    I am sorry that the response you received to your ticket was unacceptable. As moderators, we don't have access to view the ticket, however I have moved this thread to the Support section for better visibility with the Customer Support team.

    Again, my apologises.
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    WB Gamer
    I see my other post was deleted so I'll make another. My ticket was closed after it was confirmed that there was a bug in the game that caused the issue. I'll keep sending emails and valid screenshots until I get my refund or resources and items back!!! Ticket # M7KTRP
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    WB Gamer

    I've merged your duplicate thread here. Please ensure to keep all responses related to this matter here, in order to prevent Customer Support from missing anything that potentially may help with your case.

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    WB Gamer

    Hi BigBadWolf24,

    I see that both of your tickets concerning missing troops and gear are currently being reviewed and you will receive follow-up responses via email as soon as possible. At this time, please do not create additional support ticket in regards to these two issues as this will further delay our responses.

     

    Thank you!

    -SpectreVortex

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    WB Gamer
    Lol yeah ok. It's funny that they're being reviewed again after already being reviewed and responded to twice. Third times the charm right?
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    WB Gamer
    What's even funnier is that I'm even posting the responses from WB confirming the bug in my tickets. Lol you guys are ridiculous
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    WB Gamer
    Lol no reply
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    WB Gamer
    You guys have the best support team ever
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    WB Gamer

    As we see in your request, a supervisor will be reviewing your ticket going forward. As soon as they are able, they will send you another response through ticket #626999.

     

    We appreciate your patience!

     

    -SpectreVortex

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    WB Gamer

    Welcome to the horrible support of WB.   So sick of the make sure your game is updated, check the forum tips etc on bull**bleep** they know is their bugs.

     

    When it happends all the time,  glitches where you don't get alerts on attacks, the attacks are not vissible on the screen then bam your hit, or the very common, can't reinforce, abdicate or recall troops at an SOP.

     

    If you spend 1000s of dollars, you might get some gold, otherwise you get.   Sorry about your luck check out this horrible knowledge base of tips.

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