Support tickets being ignored after help was promised

Comments

8 comments

  • Avatar
    WB Gamer
    The whole of wb support is an echo chamber
  • Avatar
    WB Gamer
    Similar problem. I was told I was compensated for an issue I’d submitted a ticket for but no gold was put into my account. Customer service insists that they deposited gold to my IG acct. I’m so frustrated that part of me doesn’t want to play any of my WB games anymore. I spend way too much money for them to treat me like this.
  • Avatar
    WB Gamer

    I agree I mean I’ve dropped 5700$+ on an account for them to give me generic responses and not actually read what I have posted with. I’ve basically lost money at this point this is the 6th day in a row without me being able to log into my account.

     

    Mod Edit: Removed part of the post by request of the user.

  • Avatar
    WB Gamer
    King Mythical I’m having similar issues, I’m keep level 25, just about to hit 26 and I’ve been locked out now for nearly 3 days. I’ve had 2 generic responses each 24 hours apart with no active solution happening.
  • Avatar
    WB Gamer
    I've been locked out for more than 6 days and I've still not had a response on my ticket...

    Ticket ID: 310022

    But I'm also giving up hope... It's kinda stupid that they let us wait SUPER long. While we are locked out of the game and cannot do anything.
    And this while others do get answers on the less important tickets.
  • Avatar
    WB Gamer
    I asked to see the transaction logs for my account and now they’ve stopped responding altogether...
  • Avatar
    WB Gamer
    Why hasn’t anyone from the support team or a moderator come back to us or
    Replied?
  • Avatar
    WB Gamer
    It's crazy that it's so hard to get help with problems that are common across several users. Does WB have any plans to improve their support services or response times? Or is this level of responsiveness considered sufficient?

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