Support tickets being ignored after help was promised

WB Gamer

• July 06, 2018 17:51

I lost access to my account and couldn’t reload it thru Game Center. I created a ticket and got a response telling me that I would receive gold to compensate and help build a new account; if I just sent screenshots of my in game purchases and new account name. I’ve done this multiple times over the last two weeks and I receive no replies except the automated one. This is beyond frustrating, you spend serious cash and hours everyday building alliances and interpersonal relationships then boom, it all goes away. Then someone says they will help and weeks go by and nothing. Original ticket #292088

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  WB Gamer

  • July 08, 2018 16:51

  The whole of wb support is an echo chamber

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  WB Gamer

  • July 09, 2018 15:35

  Similar problem. I was told I was compensated for an issue I’d submitted a ticket for but no gold was put into my account. Customer service insists that they deposited gold to my IG acct. I’m so frustrated that part of me doesn’t want to play any of my WB games anymore. I spend way too much money for them to treat me like this.

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  WB Gamer

  • July 09, 2018 15:44

  I agree I mean I’ve dropped 5700$+ on an account for them to give me generic responses and not actually read what I have posted with. I’ve basically lost money at this point this is the 6th day in a row without me being able to log into my account.

   

  Mod Edit: Removed part of the post by request of the user.

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  WB Gamer

  • July 09, 2018 16:09

  King Mythical I’m having similar issues, I’m keep level 25, just about to hit 26 and I’ve been locked out now for nearly 3 days. I’ve had 2 generic responses each 24 hours apart with no active solution happening.

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  WB Gamer

  • July 09, 2018 16:33

  I've been locked out for more than 6 days and I've still not had a response on my ticket...
  
  Ticket ID: 310022
  
  But I'm also giving up hope... It's kinda stupid that they let us wait SUPER long. While we are locked out of the game and cannot do anything.
  And this while others do get answers on the less important tickets.

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  WB Gamer

  • July 09, 2018 19:40

  I asked to see the transaction logs for my account and now they’ve stopped responding altogether...

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  WB Gamer

  • July 09, 2018 21:15

  Why hasn’t anyone from the support team or a moderator come back to us or
  Replied?

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  WB Gamer

  • July 10, 2018 17:56

  It's crazy that it's so hard to get help with problems that are common across several users. Does WB have any plans to improve their support services or response times? Or is this level of responsiveness considered sufficient?

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