Unable to log into game since upgrading

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14 comments

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    WB Gamer
    Same issues here, was able to get on briefly this morning and put up a shield. I've used multiple devices on multiple networks all with the same result: the game won't load! Now what am I supposed to do with my life?
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    WB Gamer
    Hey all, thanks for posting! I've reached out to the team about this and they're looking into it. Apparently they were expecting some longer loading times for the first load after the update. Apparently if you log in and leave it to load it should work after a while the first time, and then work fine moving forward.

    If there's any change or updates on this, the team will keep you all posted!
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    WB Gamer
    After the 1st load it should work fine? Thats what the devs expected? Nope! The game crashes, and if you load it again. Its the same thing. Havent played the game today because of this update.
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    WB Gamer
    Also, with the new update with the long loading, crashing you made me used 1.23gb of data usage for a few hours! Pay me back!
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    WB Gamer

    My game keep on crashing doesnt let me log in all my clan is facing the same issue from last 5 mins in K29

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    WB Gamer
    I was finally able to load. Load times improved at bit after but still take about 4x as long. Just been gone for an hour and now it won't let me log in at all! Again, several devices, several networks so that's not the problem. Please get your people on this asap!
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    WB Gamer
    Now it seems to want to load but after 5 minutes a box pops up "couldn't load following information" but there is no info displayed. When I click support it takes me to page that doesn't exist: http://support.wbgames.com/ics/support/ticketnewwizard.asp?style=classic
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    WB Gamer

    Just by logging in a few times, this game used 2 GB (!!!) of mobile data. BEWARE ALL

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    WB Gamer
    At least over 50 people in my allegiance have reported having this issue, how about a response?
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    WB Gamer
    I've been locked out since last night. Had to have my alliance zero me and shield me. I'm sure WB will be paying me back for that right?
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    WB Gamer
    I've updated my game and gotten in but it still takes forever to load every time I log in. Also, there are glitches something terrible. Some keeps are showing and some that are have the name unknown with the generic grey/white banner. I submitted a ticket and got that it was submitted but no email confirm. Not sure if it went through. Also, once in the game it takes forever to load the map. I can speed heal/build troops before it loads. Tried feverously to get in the map because out SOP was u see attack but couldn't get in to do anything about it. Have screenshots of everything. I'm on the most up to date android. Don't think this update was ready to be sent for updating.
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    WB Gamer
    Also, my pawns march is crazy since the upgrade as well. I still kill creatures but the dragon is burning another place on the map, not the creature I killed
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    WB Gamer
    Hi everyone,

    There have been some issues with the game loading slowly as well as android users not being able to get into the game. When you first try to load the game it will take longer than usual to start but after that it should be at a normal speed again. I would also like to add that the issue hasn't yet been fixed for android users but the team is working on this and hoping to have it finished by the end of the day, we will update you when we have more information.

    I hope this information helps, thanks for posting.
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    WB Gamer

    Moved this to the appropriate forum, thanks for reporting this.

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