Quest Collect

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38 comments

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    WB Gamer
    I can't complete the quest "upgrade to a level 6 medic tent". I can click on the complete button, but is doesn't do anything and just stays on top of the recommended list. I've completed other quests without a problem.
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    WB Gamer
    It's a big that is seen very often . Now it happened to me as well. You just can't get your reward from Tyrion Quests. Fix this !!!!!!!
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    WB Gamer
    And now I can't continue to keep level 7, even though everything is level 6 now
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    WB Gamer

    Greetings Everyone,

    I am sorry that you have not been able to collect your Tyrion Quest rewards I have merged the threads on this issue for better visibility. Godricson, Is it all Tyrion rewards that you cannot collect or one in particular? When did this start? Have you  made sure that you have the latest update for the game and have completely closed the game and restarted the device? If there is no change, please raise a ticket with our Customer Support team for them to look into this further. You can raise a ticket through the in-game Settings menu or our website (go.wbgames.com/support). You may want to check this post: https://community.wbgames.com/t5/Support/Customer-Service-Help/m-p/1819951#M5 as it gives details of the different ticket types and their responses e.g. a ticket raised as a "Bug Report" will be used to gather information to fix a bug, but players may not get individual replies.

    If you have any further queries, please feel free to respond to this post with your ticket number. I have also moved this post to the Support section for better visibility.

    Thank you for your post!

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    WB Gamer
    The same here... :(
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    WB Gamer
    Ditto here. Been submitting tickets for two weeks, and have yet to hear anything.
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    WB Gamer
    I can't collect from Tyrion after upgrading to level 10 master tower. Been submitting tickets every day, but nothing is fixed. I've checked to make sure my game is up to date and it is. Pls Fix this bug!
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    WB Gamer
    I can’t accept Varys rewards for “the rich mans shadow”. It shows my overal score as 1,474,400 points but it’s only crediting me with 764,400 points which prohibits me from unlocking addition teirs of reward chests.
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    WB Gamer
    Yes, having the same problem... Need assistance please
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    WB Gamer

    The same here...

    It's irritating

    xa0

    xa0

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    WB Gamer
    Hi everyone,

    I'm sorry to hear so many of you are struggling with collecting your quest rewards, I have pass this issue along to the development team and hopefully it will be resolved soon. We are sorry for any inconvenience this causes in the mean time.

    Thanks for posting.
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    WB Gamer
    I have upgraded medic tent but I click on collect but won't let me take it
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    WB Gamer
    I have merged your thread here. This bug has been passed to the team and should be resolved soon.
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    WB Gamer

    I am currently experiencing the same problem. Can not collect Level 14 Maester Tower reward, and the rewards there after... have some one received feedback from this error?

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    WB Gamer

    Maybe, i stayed in bug.
    My ID : xo aksipasa
    Server : 142
    I press the button to get my reward, does not there is no interaction. Can you help me!!!
    Thanks for your helps!!!

     

    Mod Edit: Merged Threads.

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    WB Gamer

    I am currently experiencing the same problem. Can not collect Level 14 Maester Tower reward, and obviously all the rewards there after, that really affects gameplay and further upgrades/building and expansion... Have some one received feedback from this error?

     

    I am using an iphone 7 plus. just upgraded to iOs12.0, but experienced the problem before this...been like this now for 4/5 days...

     

     

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    WB Gamer

    Bonjour, Dans le jeu la récupération de la quête améliorer tour de guet au niveau 9 ne se fait pas, ce qui me bloque pour le reste de quètes.

    J'ai déja tenté de désinstaller le jeu et de le réinstaller mais le bug persiste.

    Si quelqu'un peut m'aider, ça serait gentil merci.

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    WB Gamer
    I upgraded my keep during the Varys Event this weekend and finished upgrading to k19. The following happened:

    1) Did not get the points towards the event.
    2) The "COLLECT" button never appeared and I never received my rewards for upgrading it.
    3) Under "QUESTS" the button does not work and I'm unable to collect the reward for that.

    I have tried closing all background apps, clearing cache, restarting the game, restarting my device, and updating the game with the update available today. However none of this has worked. Resolution to all of the above is greatly appreciated.
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    WB Gamer

    Hi and , I've merged your threads in here. Thanks for the reports! :smileyhappy:

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    WB Gamer

    Just want to give some feedback. My original problem was after upgrading to lvl14 maestor tower. could not collect any rewards for and after that. i have to let you know after upgrading to lvl15 maestor tower i now can collect recommended rewards again.

     

    This really did slow down my expansion/growing pace, would appreciate some compensation.

     

    Regards

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    WB Gamer

    Thanks for the continued comments, everyone!

     

    We have gotten reports of this bug affecting players over time, but so far haven't been able to reproduce it. We're looking into making it a higher priority at the moment, and will get back to you when we have more info.

     

    If you find yourself affected by this quest-collection bug, there is a slight work-around for it. If you have a level-based quest that is unable to be collected, you should be able to collect it one you level a second time. It could require a lot of time depending on your level, but it's one option until we get this fixed.

     

    For example:
    Quest Reward: Reach Keep Level 11! (unable to collect)
    In order to collect this, you would have to do the following:

     

    • Reach Keep Level 12.
    • Collect the quest reward for Keep Level 12.
    • Now you can collect the reward for Keep Level 11

    We know its not ideal, but rest assured we're looking further. 

     

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    WB Gamer
    So I have put in many tickets regarding my Tyrion quest reward for my level 17 stable upgrade and have yet to see it fixed! It is stuck and won’t allow me to collect my rewards or any other rewards for upgrading please correct this issue
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    WB Gamer
    クエストをコンプリートして報酬ボタンを押しても報酬ももらえず、クエストクリアになりません。
    クエスト内容はグレートホールをアップグレードです。
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    WB Gamer

    hello. I’m a player in kingdom 117 my ingame name is Tamashii Apollo. Last Wednesday I had a problem with the game. My builder finished the keep upgrade from keep 18 to keep 19. I did not receive the “keep level up” rewards and prestige that usually appears after the building is finished. I would kindly asks why and how to solve this issue.

    xa0

    I already sended a ticket and received an answer with possible solution to solve the problem but it did not work.

    I also waited almost a week, cause in the answer to my ticket the assistant wrote me this problem can be due to delays in the server. But Still after a week I don't have my lvl ip keep rewards.

    I tried in list:

    1. Close the game completely. And restarting it
    2. Enter again in game. Trying to unlock Tyron boxes.
    3. Enter in city and in map(like when you jump house level)
    4. Closing background apps too
    5. Checked the memory in my phone. I have more than 30gb free
    6. Using wifi
    7. Turning on and off the phone.
    8. Using airplane mode to clear the cache too.
    9. waiting for possible delays of the server.
    xa0
    Nothing has worked. I did not received the rewards. I hope you can find a solution to have my rewards.
    Thanks for your help. Best regards.
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  • Avatar
    WB Gamer

    Olá já faz mais de uma semana que não consigo abrir as caixas de tyrion por favor arrume isso

     

    Mod edit - Merged thread

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    WB Gamer

    こんにちは、さん、このエラーを報告する時間を取ってくれてありがとう。 開発者が現在この問題を検討しているので、私はこの記事とあなたの投稿をマージしました。 上記のWB_Maegonによる投稿を参照して、推奨される回避策を確認してください。

     

    **

     

    Hi Toshimi, thank you for taking the time to report this error. I've merged your post with this one since the developers are currently looking into this issue. Please see the post by WB_Maegon above in order to see the recommended work-around.

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    WB Gamer

      I have merged your threads here. WB_Maegon has stated above that they are aware of the bug and currently working on it. She also mentions a work around for the bug until they get the issue resolved.

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    WB Gamer

     Thanks I really hope you can find a solution to this problem. I really need those rewards 

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    WB Gamer
    Já há 1 mês que não consigo coletar nas missões do Tyrion, a subida da fortaleza para o nível 15. Já enviei montes de tickets e ainda não resolveram nada... Já desinstalei o jogo e voltei a instalar e o problema continua igual...Preciso das recompensas para aprimorar a fortaleza para o nível 16 e nada... Agradecia que resolvessem isto o mais rápido possível...
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    WB Gamer
    I've been having the same issue for 3 weeks. Everything in my keep is 15 but I haven't been able to claim my upgrades. Customer service is a joke. Fix this crap,!
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