Unable to retrieve acccount - FIXED

Comments

55 comments

  • Avatar
    WB Gamer
    Is anyone having problems signing in with their Game Center account????
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Can’t switch gamecenter accounts. Help!
    0
    Comment actions Permalink
  • Avatar
    WB Gamer

    I've merged your thread into this one here. Please ensure to use the search function to avoid posting a duplicate thread.

     

    --

     

    Sorry to hear that you all are having issues with retrieving your account information from Game Center - in this case, I would recommend that you get in touch with Customer Support via making a support ticket (you can do this on the website here: https://go.wbgames.com/HBOhelp) and they will respond to you as soon as they are able to.

    0
    Comment actions Permalink
  • Avatar
    WB Gamer

    If you have your account bound via Game Center DO NOT LOG OUT. Lots of reports people are loosing their keeps. A friend of mine just lost his. WB where are you on this?

     

    Mod Edit: Merged thread.

    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Same issue here. Logs into GameCenter fine but GOTC throws : Error retrieving player”
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Any fix on this ??? one of my members is having the same issues with game center. Kingdom 202
    0
    Comment actions Permalink
  • Avatar
    WB Gamer

    I cannot access my Game Center account either. It is bound and never has had an issue. I have another account bound to Facebook and it is fine. Kingdom 194 is active so if any loses are taken, I assume they are reimbursed due to this issue.

     

    Mod Edit - Merged Thread

    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Bound accounts to Game Center only are getting lost. If you have game canter only account, do not log out!!!
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    What do we do if we are logged out?
    0
    Comment actions Permalink
  • Avatar
    WB Gamer

    I can't access my gamecenter account :smileymad: this has never happened before. Is this temporary??

    0
    Comment actions Permalink
  • Avatar
    WB Gamer

    Having the same issue. GameCenter says “Welcome!”, but GOTC returns an Alert: “Error retrieving player.” I have submitted a ticket with customer support, but have not received anything back yet. If something isn’t fixed soon, my shield will expire and all will be lost, even if my account is eventually retrieved. xa0Even logging onto this forum, WB said it couldn’t connect to CAPTCHA server the first few tries. xa0They must be having major issues. xa0

    0
    Comment actions Permalink
  • Avatar
    WB Gamer

    Can’t login to account bound to game centre. I could get zero’d while I wait for it to be fixed. I need help from WB

     

    Mod Edit - Merged thread

    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Game won’t start up in game centre. Facebook account works tho
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Something is definitely wrong, I can’t login either. I’ll wait patiently for a solution.
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Come on WB, how about an update or an ETA for the fix? And How many millions of gold does it take to replace over Three million troops?!?
    0
    Comment actions Permalink
  • Avatar
    WB Gamer

    Do you know for a fact that they are "lost: because if you dont know you are creating unnecassry anxiety for a lot of people

    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Oh I expect the account will reconnect. But that doesn’t resurrect three million dead troops.
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Someone fell asleep on the space bar in the server farm. This still sucks though.
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Hey all,

    Thanks for letting us know about this issue with Game Centre. We’ll report this to the team and get this fixed as soon as possible.
    In the meantime, we apologize for the inconvenience.
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Thank you . That is all we wanted to hear.
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Just curious if WB is going to replace all my troops and resources when I get zeroed because of there mistakes . Already had one guy get the cookie cutter response from you guys .
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    It’s more than an ‘inconvenience’ if people get zeroed or lose the account they have spent hundreds if not thousands of dollars on.
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    one of my members already lost 2M power from not being able to login and put a bubble . will all her resources and troops be replaced ???? she had about 30M wood
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Pretty sure this started after they completed yesterday’s “maintenance”. Maybe they could try rolling that back and see if we can all get back in? I tried doing the latest iOS update, but still get the same error from GOTC.
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Is it possible something happened to Game Center. I have the same problem and i can no longer find Game Center on my phone.
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    Also tried installing on a different device with my same Game Center account and get the same error when try and switch to Game Center account.
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    I could easily switch between 2 kingdoms with My Gamecenter and Facebook account until today. I have invested 3000 euros on the Game Center account so far. If you do not IMMEDIATELY solve this problem I will take legal action against WB Games.
    As my packs are eligible for the Gamecenter account. I will also file damage compensation lawsuit.
    0
    Comment actions Permalink
  • Avatar
    WB Gamer
    WB can not easily create such problems for players who invest their money on their game account.
    It's like a thief from the WB.
    I've spoken with my lawyer and sent Transaction Data From Purchased Packs for Gamecenter account to him. If the problem is not resolved immediately, I will file an ad against the WB for account theft.
    0
    Comment actions Permalink
  • Avatar
    WB Gamer

    This is a massive issue. Please fix this bug. Countless people cannot log into. Kind accounts. That's thousands of dollars down the toilet for a lot of players. I predict a lawsuit and scandal if this doesn't get resolved quickly. Get it together devs!xa0

    0
    Comment actions Permalink
  • Avatar
    WB Gamer

    I am in Germany It can not be, in a pay game that you can not access account.
    I do not know what WB did, because until yesterday it always worked. I play with K182 and K214 with my ipad. K182 is tied to Game Center, K214 to Facebook.

    0
    Comment actions Permalink

Please sign in to leave a comment.