Can't send a Ticket! Paid for packs and got nothing..... no gift pawns in packs today!

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4 comments

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    WB Gamer
    Greetings Lady-SarahV,

    I am so sorry that you have had these issues, I can understand how they would be frustrating. If you haven't already, please raise a ticket with our Customer Support team through the in-game Settings menu or our website (go.wbgames.com/support) and they will be able to look into this further.

    You may want to check this post: https://community.wbgames.com/t5/Support/Customer-Service-Help/m-p/1819951#M5 as it gives details of the different ticket types and their responses e.g. a ticket raised as a "Bug Report" will be used to gather information to fix a bug, but players may not get individual replies.

    If you have any further queries, please feel free to respond to this post with your ticket number. I have also moved this post to the Support section for better visibility.
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    WB Gamer

    709232 is the ticket number for my submission. This is the second time it has happened and I have lost a ton of troops and money. I hope that make amends this time, last time they just ignored me.

     

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    WB Gamer

    So you are saying that I will not get a reply since it was submitted as a bug ticket? First I could not submit a ticket at all.. and now I need to resubmit one? I did get an email confirmation from WB.

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    WB Gamer
    Greetings Lady-SarahV,

    If a ticket is raised as a "Bug report" it will get a response, but may not be an individual response to your issue e.g. a fix sent out to all players that had the issue, but not specific to your case. For more specific replies to the issue and circumstances you experienced, and to be sure that you get the correct type of reply, I would advise you to raise your ticket under the "Purchase or Currency" topic.

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