Account recovery

WB Gamer

• August 06, 2018 16:27

I had to do a factory reset on my phone before I did that I check to see if my account was bound and it said it was bound now I can't get my account please help me.

Thank you
Jury x23

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  WB Gamer

  • August 06, 2018 19:32

  Hi Ladyx23,
  
  We'll be happy to assist you with your save, however we'll need to take a closer look into your information. Please send us a help request at https://go.wbgames.com/HBOhelp and reply here with your ticket number which you can find in your confirmation email.

   

  Thanks!

  -SpectreVortex

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  WB Gamer

  • August 07, 2018 14:07

  I had the same situation happen yesterday actually. My ticket number is 449621 if that helps? Is there a standard way, or is it a case by case scenario?

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  WB Gamer

  • August 07, 2018 21:10

  Hi Benuti9,
  
  I have followed up with your email ticket to continue assistance with your lost progress.

   

  Thank you!

  -SpectreVortex

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