Can not load the game after new update

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38 comments

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    WB Gamer
    I can't get in either. Android user
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    WB Gamer
    Moved the thread to the Bugs and Feedback section so it's easier to find for any users who are also having the issue.
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    WB Gamer
    1. after new update i am stuck in starting page not loadingxa0
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    WB Gamer
    Same from me and many in Klaus alliance, k35.
    Androïde users.
    Can't protect keep or sop.
    Can't farm caravans or rss.
    I couldn't that that game could go more down ad it was . ...
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    WB Gamer
    Same here k88 Android.
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    WB Gamer

    Same here, android user, k106

    And i heard that there isn't any problem on ios.

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    WB Gamer
    Seems to be all android users. Maybe We shouldn't make updates available at the end of the working day in the West coast? We are all sat here waiting for you to get up and go to work to sort this
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    WB Gamer
    Hey all, thanks for posting! I've reached out to the team about this and they're looking into it. Apparently they were expecting some longer loading times for the first load after the update. Apparently if you log in and leave it to load it should work after a while the first time, and then work fine moving forward.

    If there's any change or updates on this, the team will keep you all posted!
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    WB Gamer
    Nope. I let it load until I get an error message Every. **bleep**. Time.
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    WB Gamer
    Or the app just closes after a period of no usage. Usually 30 mins.
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    WB Gamer
    Waiting doesn't work either,
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    WB Gamer
    Oyuna güncelleme yaptığımızdan beri giremiyoruz bu oyuna dünya kadar para ödedikten sonra karşılaştığımız bu durum hiç hoş değil zararımızı kim karşılayacak ?
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    WB Gamer
    What a shame. Almost every Android user is having this problem. I am sure customer care will be sending the same reply to every one. We are losing our investment both in terms of time and money. Shame Shame Shame
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    WB Gamer

    Going to echo this a few friends and mysefl are in the same situation. We managed to log in very slowly after the patch but can no longer get in at all. It eventually just times out on the Bundling Up in Winterfell screen.

     

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    WB Gamer

    What is wrong with android ??? Price went up and now can't get in game ... Should I switch to IOS to play this game ?

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    WB Gamer
    Same here can't log in since yesterday!!!!
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    WB Gamer

    I used an old version of the game v 1.5.221977

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    WB Gamer

    i used an old version of the game and it worked for 2 house or less but after it the bugs started to come and the game is not opening now 

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    WB Gamer
    Nice one WB support. You can't even fix a login problem that we are all suffering from, I bet if this was a thread about money you would be on it like hot cakes..
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    WB Gamer

    After the last update I could not start the game, it does not go from the main screen of "heating winterfell". (I'm an Android user in k11)

    The wheel begins to load and when there is a quarter left to complete it, the error sign comes out. In this same screen, he does not let me send a claim ticket either, since it takes me to a page that "does not exist".

    At this point my shield is over, my troops must be killed and my resources at 0.

    Thanks WB, you should check that the updates will work correctly before launching them!

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    WB Gamer

    found this on twitter 

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    WB Gamer
    Cannot log in either and used all my mobile data in a few attempts while at work probably been zeroed ages ago
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    WB Gamer
    I havnt been able to log onto game since lastnight around 9pm when it updated k98 android too this s..t sucks especialy when u have money invested in this game and now im prob going to be zeroed out
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    WB Gamer
    This is a problem if such magnitude that 300 gold coins isn't going to cut it. A large portion of us can't log in or when we can it doesn't work properly. Losing troops /SOPs because you didn't teat your update prior to releasing is unacceptable. The amount to recover will be ridiculous if I do it at all. I'm android in K26.
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    WB Gamer

    I'm given to understand that this is due to the data caching mechanism on Android being broken. This is causing the client to try and load the data every time the game opens. For players who have file size limits on their connections, which is often the case on unlimited data plans for traffic management, this means they cannot open the game unless their in a place that does not have this. So if the only internet they have is their cellular signal they're kind of hosed.

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    WB Gamer
    I still cant get in. Getting close to 24 hours with not a word from anyone at WB as to when this will be fixed. You think it would be as simple as dropping another update back to the previous version, but I guess that would be too simple.
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    WB Gamer

    Also, on another serious note, this means that if you open the game on an Android device on any network it will incur substantial data usage. This may cause significant cost for folks who pay for data on a metered basis. This includes, of course, people on non-unlimited cellular plans but also anyone who is on something like satellite or in an area where the ISP meters, which I know includes some significant portions of the US and, I assume, other places worldwide. This is a pretty critical issue that will cause people to be unable to login and suffer in game consequences.

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    WB Gamer
    I can not log on. I've been trying all day, 10 hours now to log on. The leading screen either freezes or a customer support button pop up which goes to a page that doesn't exist. I have probably been zeroed out by now.
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    WB Gamer

    eu não consigo acessar a minha conta a 1 dia, eu sei que esta acontecendo atualização, porem meu escudo irá se acabar e preciso logar em meu jogo, se eu for atacada o que farão a respeito???

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    WB Gamer
    Hi everyone,

    There were some issues earlier today with slow loading times and android users being unable to enter the game. However a new update has been released which will fix these issues, when you first load the game after the update it may load slowly the first time but it will be back to normal after that.

    I hope this information helps.
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