We're seeing an increase of players reporting crashes in the game. This appears to be primarily on Android, but may be affecting iOS too.
Please DO NOT contact our Support team at this time, as we're already investigating.
Keep an eye on this thread for further updates.
UPDATE 8/3 5pm EDT - Confirmed Resolved
Great news! We just released a build that should resolve the crashing issues that many of you have been experiencing.
Android players - Please visit the Google Play Store and download the latest update. From there, you should be able to access the game and your performance should be greatly improved.
We'll be sending along a kingdom message shortly with compensation for the trouble. We know that this has been stressful for everyone, and we really appreciate you bearing with us while working out a fix.
UPDATE 8/2 10am EDT
We believe we've isolated the cause of this performance bug, and it's most likely associated with an event currently in place. We're working on a way to correct it without canceling/ending the event early, and will report back once we're closer to a solution. Thank you all for your patience in the meantime.
UPDATE 8/2 4pm EDT
We're still making progress on resolving this problem. We've tested several aspects of live events and no longer believe these crashing issues to be event-related.
NOTE - Restarting multiple times may result in a playable session. Do not uninstall and reinstall your game unless you have bound your account to Facebook or Game Center, or you may lose your progress
UPDATE 8/2 10:30pm EDT
No further news at this time. Our team is working hard to get this fixed, and we're hoping to have more info for everyone in the morning.
UPDATE 8/3 11am EDT
We've made some more progress this morning! We're currently testing a possible fix on our dev environment. It's too early to say for sure, but we're still on the case and will keep posting updates as we have them.
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